Privacy policy

Who we are

Tolkly is published by Allygenix Pty Ltd (ACN 699 134 917), Unit 805, 1 Boolee Street, Reid ACT 2612, Australia (“we”). We are responsible for the information described here. Contact: tolkly@allygenix.com.

What we process

Tolkly has no accounts: we never ask for your name, email address or phone number.

• Speech and text you translate. Streamed in real time through our servers to our AI providers to be transcribed, translated and spoken. We do not store it.
• Photos and screenshots you choose. Sent through our servers to an AI provider to read the text, for photo translation and to fill in a hotel booking. We do not store them.
• Food allergies and dislikes. This is health-related information. It is stored only on your iPhone, and sent to our AI provider together with a restaurant order or a menu question, only to carry out that task.
• Conversation history. Stored only on your iPhone. You can delete it at any time; deleting the app deletes it.
• Subscription. Purchases are handled by Apple. We receive and verify Apple’s signed transaction records to unlock your subscription. We never see your payment details or your Apple ID.
• Device checks. Apple’s App Attest and DeviceCheck confirm that requests come from a genuine copy of Tolkly and stop the free minutes from being claimed again after a reinstall. They contain no content.
• Usage and purchase statistics. When you first used Tolkly, talk time per session and mode, and your subscription purchases, renewals and refunds (product, date, price), together with your App Store country and time zone, linked to an anonymous device key. We use them to apply limits, prevent abuse and understand how Tolkly is used. No name, email or contact details, and nothing is used for tracking or advertising.
• Server logs. Technical records such as timings, error codes and usage counts, without the content of what you say, type or photograph. Kept for up to 30 days.
• Crash reports. If you allow sharing with app developers in iOS Settings, Apple shares anonymous crash reports with us so we can fix bugs.

AI providers and other services

• OpenAI, L.L.C. (United States): real-time speech translation and voice, transcription, text translation, working out what you need, menu advice and reading text aloud.
• Google LLC (United States): Gemini, to read photos and screenshots.
• Apple Inc.: subscriptions, App Attest and DeviceCheck.
• Google Cloud (United States): hosts our servers.

These providers process data on our behalf only to provide these functions, under their terms for business customers: OpenAI, Google Gemini API. Your information is therefore processed in the United States.

How long we keep it

Speech, text and photos: not kept by us. Conversation history and allergies: on your iPhone until you delete them. Device key, usage counters, subscription status and statistics: kept while you use Tolkly and deleted after 12 months without use. Server logs: up to 30 days.

Your choices and rights

You can withdraw consent to AI processing at any time in Settings → AI Data Consent; translation then stops working until you agree again. You can delete any conversation, or all of them, in the app.

You can ask us about the information we hold, or ask us to correct or delete it, at tolkly@allygenix.com. Because Tolkly has no accounts, our records are linked only to an anonymous device key, not to you; deleting the app removes the key from your iPhone, and the records left on our side are deleted after 12 months without use. If you are unhappy with our answer, you can complain to your local privacy regulator; in Australia, the OAIC.

Children

Tolkly is not directed to children under 13.

Limits of use

AI translation can make mistakes. Do not rely on Tolkly in medical, legal or safety-critical situations.

Changes

If we change this policy, we update the date above. If a change matters, we also tell you in the app.